Man with Van Lower Morden Privacy Policy
This Privacy Policy explains how Man with Van Lower Morden collects, uses, stores and shares personal data relating to customers and prospective customers in the Lower Morden area. It also explains the legal bases we rely on under the UK General Data Protection Regulation and the Data Protection Act, and describes your rights in relation to your personal data.
This Privacy Policy applies to all Man with Van Lower Morden customers and anyone who contacts us or uses our services in the Lower Morden area, whether as an individual consumer, a representative of a business, or any other type of customer.
Who we are and scope of this policy
Man with Van Lower Morden provides transport, moving and related services to customers in and around the Lower Morden area. In relation to the personal data we collect for the purposes described in this Privacy Policy, we act as the data controller. This means we decide how and why your personal data is processed.
This Privacy Policy covers personal data that we collect from you directly, that is generated when we provide our services, and that we receive from certain third parties who help us operate our business.
Types of personal data we collect
We may collect and process the following categories of personal data about you, depending on how you interact with us and the services you use:
Identification and contact details: name, address, service location addresses, billing address, and general contact details such as preferred communication channels.
Service and booking information: details of your removal or transport requirements, inventory information you choose to provide, origin and destination addresses, dates and times of moves, and related logistical information.
Account and transaction details: records of quotes provided, invoices issued, payments made, payment status, and basic transaction identifiers. Card or bank details are generally processed by secure third-party payment processors, not by us directly.
Communications and correspondence: records of communications with you, including enquiries, booking confirmations, service updates, and any feedback, complaints or reviews you submit to us.
Technical and usage information: basic technical information that may be collected when you visit our website or digital services, such as IP address, device or browser type, and pages visited. This data is typically collected through cookies or similar technologies where used.
Special category data: we do not routinely seek to collect special category data such as health information. If you voluntarily share such information, for example to inform us of access needs or vulnerabilities related to a move, we will only use it where necessary to provide an appropriate service and in line with applicable data protection laws.
Lawful bases for processing your personal data
We only process your personal data where we have a lawful basis to do so. Depending on the specific processing activity, we rely on one or more of the following lawful bases:
Performance of a contract: we process your personal data to provide our services, respond to your enquiries, prepare and manage bookings, issue quotes and invoices, and fulfil our contractual obligations to you.
Compliance with legal obligations: we may process personal data to comply with legal requirements, such as tax, accounting and record-keeping obligations, and to respond to lawful requests from public authorities.
Legitimate interests: we may process personal data where this is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include managing our operations, improving services, preventing fraud or misuse, and handling queries or complaints.
Consent: where required by law, we may rely on your consent, for example for certain types of marketing or optional cookies. Where processing is based on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide our services: processing bookings and reservations, planning and carrying out moves, communicating with you about your service, and providing customer support before, during and after a job.
To manage our relationship with you: maintaining customer records, handling enquiries and feedback, resolving issues or complaints, and managing repeat bookings in the Lower Morden area.
To handle payments and invoicing: sending quotes and invoices, processing payments via payment processors, reconciling accounts, and maintaining financial records.
To operate and improve our business: analysing how our services are used, reviewing customer feedback, training staff, and enhancing the efficiency and safety of our operations.
To protect our legal rights: preventing misuse of our services, protecting property, establishing or defending legal claims, and cooperating with law enforcement or regulatory authorities where required.
Data sharing and use of processors
We do not sell your personal data. However, we may share your personal data with certain third parties where necessary for the purposes described in this Privacy Policy.
Service providers and processors: we may share data with carefully selected third parties who act as data processors on our behalf, such as providers of booking or customer management systems, payment processing services, accountancy or bookkeeping services, secure data storage and backup services, and information technology support. These processors are only permitted to process your personal data in accordance with our instructions and are required to implement appropriate security measures.
Professional and business partners: where necessary, we may share data with insurers, legal advisers, and other professional advisers to manage risk, handle claims, or obtain advice.
Public authorities and law enforcement: we may disclose personal data where required to comply with legal obligations, court orders, or lawful requests, or where it is necessary to protect our rights, your safety, or the safety of others.
If we were to undertake any reorganisation, restructuring, sale or transfer of our business or assets, personal data may form part of the transferred assets, always subject to compliance with data protection laws.
International transfers
Our primary processing activities are carried out within the United Kingdom. If we use processors or service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, so that your personal data remains protected to a standard essentially equivalent to that in the United Kingdom.
Data retention
We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
In general, we retain customer and booking records for a period that allows us to respond to queries, manage our relationship with you, and comply with tax and accounting obligations. After this period, data will be securely deleted, anonymised or archived in line with our data retention practices and applicable laws.
The exact retention period can vary depending on the type of data, the nature of the services provided, and any legal or regulatory requirements that apply.
Data security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, secure storage, and restricting personal data access to staff and service providers who need it for legitimate business purposes and who are subject to confidentiality obligations.
While we take steps to safeguard your personal data, no system can be completely secure. You are responsible for taking reasonable steps to protect your own information, particularly when communicating with us over the internet.
Your data protection rights
Under data protection laws, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Lower Morden customers in the Lower Morden area, subject to certain legal conditions and exemptions.
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how it is processed.
Right to rectification: you can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: in certain circumstances, you can request that we delete your personal data. This is sometimes referred to as the right to be forgotten. This right is not absolute and may not apply where we have a legal obligation or overriding legitimate interest to retain the data.
Right to restriction of processing: you can request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection.
Right to object: you can object to processing carried out on the basis of legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is required to establish, exercise or defend legal claims.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to request that it is transmitted to another controller where technically feasible.
Rights in relation to consent and direct marketing: where we rely on your consent, you can withdraw it at any time. Where we send you direct marketing communications, you can object to or opt out of such communications at any time.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our processing activities, or legal and regulatory developments. When we make changes, we will update the date of the revision and take reasonable steps to inform you where appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.
