Man with Van Lower Morden Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Lower Morden provides removal and related services to private and business customers within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 We, us, our: Man with Van Lower Morden, the provider of the removal and transport services.

1.2 You, your, customer: The person, company or organisation booking our services.

1.3 Services: Any removal, delivery, packing, loading, unloading, transport, or related services provided by us.

1.4 Vehicle: Any van or other vehicle used by us to perform the services.

1.5 Items, goods: Any furniture, personal belongings, equipment, boxes, waste or other property moved, transported or handled by us.

2. Scope of Services

2.1 We provide man and van removal and transport services, including household moves, small office moves, local deliveries and collection of certain types of waste in accordance with applicable waste regulations.

2.2 Our services are normally provided within our standard service area, which includes Lower Morden and surrounding districts, but we may, at our discretion, agree to moves and deliveries to or from other locations within the UK.

2.3 Any description of services or quotations given verbally or in writing are based on the information you provide and are subject to these Terms and Conditions.

3. Booking Process

3.1 You may request a quotation for our services by providing details of the property access, addresses, dates, times, volume and type of items, and any special requirements.

3.2 Quotations are based on the information supplied at the time of enquiry. If the information you provide is incomplete or inaccurate, we reserve the right to adjust the quotation or charge additional fees on the day of the move.

3.3 A booking is only confirmed when we have accepted your request and you have accepted the price and any applicable terms, including any deposit requirement. We reserve the right to decline any booking at our discretion.

3.4 You are responsible for ensuring that the details in your booking confirmation are accurate. If you notice any errors, you must notify us as soon as possible and in any event before the service is due to commence.

3.5 Any estimated time of arrival or completion given at the time of booking is an estimate only and may vary due to traffic, weather, access issues or other factors beyond our control.

4. Prices and Payments

4.1 Prices may be based on an hourly rate, a fixed price, or a combination of both, as specified in your quotation or booking confirmation.

4.2 Unless otherwise agreed in writing, hourly charges start from the arrival of our vehicle at the first collection address and continue until completion of unloading at the final destination.

4.3 Additional charges may apply for:

(a) Extra labour or vehicles requested or required on the day;

(b) Waiting time caused by delays outside our control, including but not limited to keys not being available, access not being ready, or paperwork delays;

(d) Congestion charges, tolls, parking fees or fines incurred due to circumstances beyond our reasonable control;

(e) Handling of unusually heavy, bulky, fragile or high-value items, where not previously declared.

4.4 We may require a deposit to secure your booking. Any deposit terms will be communicated to you before you confirm the booking.

4.5 Unless otherwise agreed, payment of any balance is due on completion of the service on the day of the move. We reserve the right to withhold unloading or delivery of goods until payment is received in full.

4.6 If payment is not made when due, we may charge interest on overdue amounts at the statutory rate permitted under UK law, and you will be responsible for any reasonable costs of collection.

5. Customer Responsibilities

5.1 You must ensure that you, or a person authorised by you, is present at the collection and delivery addresses to guide our team, confirm the items to be moved, and sign any worksheets or delivery notes.

5.2 You are responsible for packing your goods safely unless you have explicitly booked a packing service. We are not liable for damage resulting from inadequate or improper packing carried out by you or a third party.

5.3 You must ensure that all items to be moved are ready upon our arrival and that any fragile or high-value items are clearly identified and appropriately protected.

5.4 You are responsible for securing appropriate parking at all addresses. Any cost of parking, permits or penalties arising from insufficient or illegal parking instructions will be your responsibility.

5.5 You must inform us in advance of any access issues, such as narrow staircases, lifts, restricted vehicle access, low ceilings, or other obstacles. Failure to do so may result in additional charges or, in extreme cases, refusal to move certain items if it would be unsafe to do so.

6. Prohibited and Restricted Items

6.1 You agree not to submit for removal or transport any of the following without our prior written consent:

(a) Hazardous materials including explosives, flammable liquids, gases, toxic or corrosive substances;

(b) Illegal goods, stolen items or items the possession or transport of which is unlawful in the UK;

(d) Perishable goods requiring special storage conditions;

(e) Cash, securities, jewellery, antiques, fine art or other high-value items unless declared and agreed prior to the move.

6.2 If such items are transported without our knowledge, we shall not be liable for any loss, damage or consequences arising from their presence in the load, and you will indemnify us against any claims, fines or expenses incurred.

7. Cancellations and Changes

7.1 You may cancel or reschedule your booking by notifying us as early as possible.

7.2 If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

7.3 If you cancel between 7 days and 48 hours before the scheduled date, we reserve the right to retain some or all of your deposit to cover lost bookings and administration.

7.4 If you cancel less than 48 hours before the scheduled start time, or if you fail to be present when our team arrives, we may charge up to 100 percent of the quoted price.

7.5 Changes to the date, time, addresses, volume of items or services required are subject to availability and may result in an adjusted quotation. If we cannot accommodate the change and you choose to cancel, the relevant cancellation terms will apply.

8. Liability for Loss or Damage

8.1 We will exercise reasonable care and skill in handling, loading, transporting and unloading your goods. Our liability is however limited as set out below.

8.2 We are not liable for:

(a) Loss or damage arising from your failure to pack items properly when we have not provided a packing service;

(b) Damage to furniture or items that are already damaged or structurally weakened;

(c) Normal wear and tear, scratching, scuffing or minor dents that may occur despite our reasonable care during handling and transport;

(d) Loss or damage resulting from your instructions which we have followed, where those instructions were given against our advice;

(e) Loss or damage caused by circumstances beyond our reasonable control, including acts of God, adverse weather, accidents, road closures, traffic delays or civil disturbance.

8.3 Our total liability for loss of or damage to your goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement value for the affected items, subject to any limits we may reasonably apply based on the nature of our service and any insurance arrangements.

8.4 We are not liable for any indirect or consequential loss, including loss of profits, loss of income, or loss of enjoyment, arising from delay, damage or failure to complete the service on the expected date.

8.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within 7 days of the move. You must provide sufficient evidence of the loss or damage and allow us a reasonable opportunity to inspect the items concerned.

9. Access, Property Damage and Parking

9.1 You are responsible for ensuring that we have safe and reasonable access to both collection and delivery addresses. This includes arranging any necessary permits or authorisations.

9.2 While we will take reasonable care to avoid damage to property such as walls, floors, doors and fixtures, we are not liable for damage resulting from movement of large or heavy items in confined or difficult spaces when you have asked us to proceed.

9.3 If our vehicle damages a driveway, verge or other surface when following your or your representative's instructions, we shall not be liable for the cost of repair, unless caused by our negligence in disregarding clear and reasonable warnings.

9.4 You agree to reimburse us for any parking fines, clamping charges or penalties incurred due to incorrect information or instructions given by you or your representatives.

10. Waste Removal and Environmental Compliance

10.1 Where we agree to remove waste or unwanted items, we will do so in compliance with relevant UK waste management and environmental regulations.

10.2 You must accurately describe the type of waste to be removed. We do not remove hazardous or controlled waste unless expressly agreed and properly authorised.

10.3 We may refuse to collect items that are not as described or that we reasonably believe to be unsafe, illegal or in breach of waste regulations.

10.4 Any fees for waste transfer, disposal or recycling will be included in your quotation or advised separately where additional or unforeseen waste is presented on the day.

11. Delays and Failure to Perform

11.1 We will use reasonable efforts to perform the services on the agreed date and time, but we do not guarantee arrival or completion times.

11.2 We are not liable for delays or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to adverse weather, breakdowns, accidents, road closures, traffic restrictions, strikes or public emergencies.

11.3 If we are unable to attend your booking on the agreed date due to such events, we will notify you as soon as reasonably possible and arrange an alternative date or provide a refund of any deposit paid for services not delivered, which shall be your sole remedy.

12. Insurance

12.1 We maintain appropriate public liability and, where applicable, goods in transit insurance in line with our business activities.

12.2 Our insurance cover is subject to the terms, conditions and exclusions of the policy. Certain items or types of loss may not be covered. You are encouraged to arrange your own additional insurance if the standard cover is insufficient for your needs.

13. Complaints

13.1 If you have a complaint about our services, you should notify us as soon as reasonably possible, providing full details and any supporting evidence.

13.2 We will investigate your complaint and aim to respond within a reasonable timeframe. Where appropriate, we may offer a remedy which could include repair, compensation up to our liability limits, or a partial refund.

14. Data Protection and Privacy

14.1 We will collect and process your personal data only for the purposes of providing our services, managing bookings, and complying with legal obligations.

14.2 We will take reasonable steps to keep your personal information secure and will not sell or disclose it to third parties except where necessary for the performance of our services or where required by law.

15. Amendments to Terms

15.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the date of publication of the revised terms.

15.2 The Terms and Conditions applicable to your booking are those in force at the time your booking is confirmed.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or booking confirmation provided to you, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, understandings or agreements.

18.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us.